FAQs | Incellderm Botalab USA Online Shop | Affiliate Program & Free Shipping

1. Find the item(s) you want to purchase
2. Click 'Add to cart'
3. (Optional) Add a note to the seller
4. Click 'Checkout'.
5. Sign in to your account if you already haven't and confirm your shipping address and payment details
6. If you're checking out as a guest, click 'Continue as a guest'. Fill in your shipping and payment details.
7. Review your order to check that your information and order are correct.
8. Click 'Place your order'.

Shipping rates vary depending on purchase amounts:
$149 and below - Calculated during checkout
$150 and above - Free Shipping

The above shipping rates do not apply to Alaska, Hawaii, and other US territories. Orders will be shipped with USPS Priority services and prices are calculated during checkout.

We provide international shipping via UPS to all the rest of the world. You choose the shipping speed and the shipping and handling costs will be calculated during checkout.

1. During checkout, select "Pick up"
2. Select the location where you want to pick up your order.
3. Complete the checkout process.
4. Your order will be ready for pickup before noon the next day and you will be notified by email.
5. Bring your confirmation email and a valid ID when you come to collect your order.

Learn more about order pickup here.

Yes. Simply make a request to return your item(s) by email. We process return requests only on products purchased from www.myincellderm.com as long as they are unopened and resalable and the QR Code on the product(s) is intact. You may request a return within 30 days of the order date and the products must arrive at the designated address within 10 days of starting the return.

When Beauty Planners return their purchases, myINCELLDERM will refund ninety percent (90%) of the purchase price after deducting ten percent (10%) restocking fee, plus applicable taxes, less applicable bonuses.

For exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Read more about our Return Policy here.

We are truly sorry for the inconvenience.

Please email us at info@myincellderm.com with photos of the defective or damaged products. We will review the photos to determine whether the damage was caused by us or during shipping and send you a shipping label to return the item(s). Please allow enough time to ensure the package arrives at our facilities within 10 days. Once we receive the return, we will either re-deliver the item(s) at our expense or issue a refund.

Due to popular demand, our products are sold by many people and companies other than myINCELLDERM. We are not liable to refund or exchange any products you purchased from other sellers. Please contact the seller you purchased from to claim reimbursement.

For purchases made on www.myincellderm.com, please request the refund or exchange by emailing us. Each item we sell has a unique serial number. If the returned products do not match the serial numbers we have on file, we cannot provide a refund or exchange.

Production of collagen and elastin declines with age and this weakens skin elasticity. Our face looks looser as the fat on cheeks and chin start to sag. INCELLDERM products help stimulate collagen, strengthen muscle memory, and boost our skin elasticity day by day. This encourages your face to recover its size with a slimmer, thinner appearance.

Our products contain amino-acid complexes and other anti-aging ingredients that combat tired skin to give you a younger, more vibrant appearance and to allow your skin to recover its fullness and plumpness. When starting to use INCELLDERM products, excess amounts of amino acid complexes and other anti-aging ingredients absorbed into the skin may temporarily cause a swollen appearance. In this event, we recommend using smaller amounts of the products and also using Calming Balance Gel before applying Dermatology Booster and Dermatology Serum. Placing a cold-water towel on your face for 5 minutes, up to 3 times a day, is also helpful.

Papain, its main ingredient, breaks down pollutants on your skin. If your hands are not washed, dust particles and bacteria on your hands mix with the powder and prevent it from creating foam. So be sure to wash your hands before using Active Clean-Up Powder.

Active Clean-Up Powder is also made of only natural surfactants, which create less foam compared to other cleansing products.

However, its hypoallergenic amino acid formula leaves your face fully refreshed and clean (and even helps remove breakouts, blackheads, and discoloration) when used as instructed. Using a facial sponge or foam maker can help create more foam.

Remember! Wash your hands before washing your face! That's the key.

Various active ingredients like amino acid complexes absorb deeper into your skin with the microfluidizer. This aids cell regeneration which may temporarily cause dryness and skin irritation when first starting to use the products. We recommend using Vallatto Oil Mist and Calming Balance Gel more frequently to soothe the irritation and dryness. After spraying Vallatto Oil Mist, let it absorb into your skin by waiting at least 30 seconds before applying the next product. Also try applying a couple layers of Calming Balance Gel like a facial mask for more relief.

Makeup pilling or balling can occur when products haven't absorbed and remain on the skin. It may feel like your skin becomes flaky. Each person's skin is able to absorb differing amounts of products. INCELLDERM products optimize absorption, while allowing excess amounts to create a protective barrier for the skin. This barrier might cause pilling when makeup is applied. Try the following steps according to your needs:

Before makeup:

1. Apply Vallatto Oil Mist and let it absorb for at least 30 seconds
2. Apply Calming Balance Gel
3. Apply Dermatology Booster
4. Apply Dermatology Serum
5. Apply Dermatology Booster again
6. Repeat steps 3,4,5 within 1 minute and allow to absorb for at least 5 minutes
7. Apply either Calming Balance Gel or Active Cream, depending on your preference. If you apply Active Cream, let it absorb for at least 10 minutes
8. Mix Cocktail Aqua Sun Gel and Cocktail Aqua BB Cream with a respective ratio of 3:1 and apply to face
9. For more coverage, pat 4D Lustre Cushion onto skin evenly. Apply additional layers on areas needed for a naturally radiant finish
10. Apply Vallatto Oil Mist

After makeup:

1. Spray Dermatology Booster in areas with pilling or flakiness
2. Gently rub product into the area
3. Fix makeup with Cocktail Aqua Sun Gel (this will make your makeup look fresh and natural)

When cells regenerate, they come up to the surface, remain as dead skin cells, then fall off. This process is called turnover. The turnover time is about 28 days and this renewal activity increases to 28 days plus your age. The skin renewal will be visible in the first 7-15 days after starting to use INCELLDERM products. Turnover time and product effectiveness vary from person to person, so each person will experience a different cycle of skin tone changes and improvements.

In most cosmetic products, surfactants are used as emulsifiers to create a smooth, creamy texture. Thus, customers who have been using other cosmetic products will most likely still have surfactants or dermal toxicity in their skin. INCELLDERM products don't contain surfactants and will improve your overall skin condition by eliminating the dermal toxicity that may remain in your skin. Pimples or red spots might appear while your skin detoxes and adjusts to the new products.

To shorten this process, deep cleanse with Active Clean-Up Powder once every day and apply smaller amounts of each product during the first 7 days of using INCELLDERM products.

Be sure to assess any possible allergies by testing the products on a different area of your body before applying to your face.

Affiliate programs are common throughout the Internet and offer business owners an additional way to spread the word about their products. Among others, our program is free to join, easy to sign up and requires no technical knowledge! We lovingly name our affiliates Beauty Planners. As a Beauty Planner, you can help others achieve beautiful, healthy skin while earning money at the same time!

You can sign up for our program here.

You will be asked to read and agree to our terms and conditions before submitting your application. If you are already logged into your myINCELLDERM account, a Beauty Planner account will automatically be created with the same credentials. If you are not logged into your myINCELLDERM account, you will be directed to an application form.

Once logged into your dashboard, be sure to set your password: click Settings > click Account > enter your password twice > click Save.

Our mission is to help bring natural beauty to the world, one person at a time. Beauty Planners not only help sell our products, but they are committed to helping their customers use each product properly and effectively. This ensures that each customer can reap the full benefits of using INCELLDERM and Botalab products. Every customer also has someone they can turn to for guidance when they have questions about or are experiencing trouble with the products.

If at least $30 of commissions are generated between the first and last day of the month, they are paid on the 25th of the following month. If less than $30 are generated in commissions, the balance will be held until total commissions generated add up to $30. Payments are made either by check or electronically via PayPal. A Form W-9 (Form W-8 for international Beauty Planners) must be submitted by email before the 15th of the month for payments to be processed.

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